About
Highly accomplished IT Support Specialist and Full Stack Web Developer with a proven track record in optimizing IT operations and delivering robust web solutions. Expertise spans diagnosing and resolving complex technical issues, administering Microsoft 365 environments, and enhancing user experience. Specializes in end-to-end web application development, leveraging React for dynamic frontend design and Node.js for scalable backend implementation. Adept at creating responsive user interfaces, integrating interactive features, and establishing seamless connections with diverse APIs and databases. Committed to driving efficiency, fostering seamless user interactions, and achieving business objectives through innovative technological solutions.
Work Experience
M365 Technical Support Engineer
Teknowledge
Currently providing comprehensive technical support and Microsoft 365 administration, focusing on efficient IT operations and enhanced user experience.
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Provided comprehensive technical support, diagnosing and resolving complex hardware, software, and network issues for over 100 users, ensuring minimal downtime.
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Administered Microsoft 365 environments, managing user accounts, permissions, and application support for a 50-person team, optimizing productivity and security.
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Conducted proactive system maintenance, including updates, patches, and routine monitoring, which improved system stability by 15%.
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Managed and prioritized IT requests efficiently within ticketing systems, reducing average resolution time by 20%.
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Collaborated effectively with cross-functional teams to address IT concerns, fostering a seamless user experience and improving overall IT service delivery satisfaction.
FullStack Developer
Petrong Software Solutions
Developed robust full-stack web applications, focusing on scalable architecture, real-time features, and secure data management.
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Developed and maintained robust RESTful APIs using Node.js and Express.js with TypeScript, facilitating seamless communication between front-end and back-end systems.
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Enhanced user engagement by implementing real-time features with WebSockets, increasing application interactivity by an estimated 25%.
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Optimized MongoDB and MySQL databases, designing efficient data models and implementing robust security measures, improving query performance by 15%.
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Ensured software quality and reliability through comprehensive unit and end-to-end testing, reducing post-deployment bugs by 30%.
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Integrated RabbitMQ for asynchronous messaging across microservices, enhancing system scalability and inter-component communication.
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Improved data retrieval efficiency by implementing Elasticsearch, significantly enhancing querying capabilities for large datasets.
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Automated periodic tasks using cron jobs, boosting system efficiency and reducing manual overhead by 10 hours per week.
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Actively participated in Agile ceremonies (daily stand-ups, sprint planning) to drive effective project management and ensure timely delivery of features.
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Fostered knowledge sharing and accelerated team onboarding by maintaining comprehensive code documentation, reducing new developer ramp-up time by 20%.
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Partnered with cross-functional teams (frontend, design, QA) to deliver integrated, cohesive, and high-quality software solutions on schedule.
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Designed and implemented microservices architecture, significantly optimizing system performance and enhancing data security.
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Secured application resources by developing robust middleware for authentication, authorization, and permission management, reducing security vulnerabilities.
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Improved application performance and data retrieval speed by implementing effective caching strategies, leading to a 10% reduction in load times.
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Mentored 3 junior developers and interns on best practices, coding standards, and project knowledge, fostering a collaborative and growth-oriented team environment.
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Integrated Optical Character Recognition (OCR) technology to enhance system capability in extracting and processing text from images, improving data accuracy.
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Enabled seamless data exchange and communication by integrating various third-party APIs, expanding system functionality.
Full-Stack Web Developer
Cadware Technologies
Engineered and deployed full-stack web applications, focusing on responsive design, database optimization, and efficient deployment workflows.
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Engineered responsive and user-friendly front-end interfaces with React.js, significantly enhancing user engagement and experience across multiple platforms.
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Built and deployed robust full-stack web applications using React.js, Node.js, MongoDB, and Express.js, meeting project specifications and deadlines.
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Designed and optimized scalable data models, overseeing server-side logic, API development, and efficient data manipulation for critical applications.
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Partnered with DevOps teams, utilizing Docker for streamlined application deployment and continuous integration, improving deployment efficiency by 15%.
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Optimized database queries and indexes, resulting in improved database performance and reduced response times by up to 20%.
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Contributed to architectural discussions, offering insights on system scalability, performance, and best practices that influenced design decisions.
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Managed code versioning and collaboration using Git, ensuring efficient and organized development workflows across a team of 5 developers.
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Deployed microservices architecture to enhance overall system performance, scalability, and data security for complex applications.
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Facilitated inter-service communication using RabbitMQ in microservices architecture, improving system resilience and data consistency.
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Integrated various third-party APIs, enabling seamless communication and data exchange with external services, expanding application capabilities.
Full-Stack Web Developer
Loose Digital
Developed and maintained user-friendly web applications with a focus on secure authentication, data visualization, and efficient problem-solving.
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Engineered and maintained highly responsive and user-friendly front-end interfaces utilizing React.js, HTML/CSS, Bootstrap, Styled-Components, Redux Toolkit, Context API, and Tailwind CSS, achieving high user satisfaction scores.
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Delivered features and functionalities precisely aligned with design specifications, emphasizing robust user data validation for enhanced data integrity and reduced errors.
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Designed and managed secure APIs using Node.js and Express.js, enabling seamless front-end and back-end communication for robust web applications.
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Secured application access by implementing robust user authentication with JSON Web Tokens (JWT) and authorization mechanisms, enhancing data protection.
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Managed granular user permissions and authorizations, safeguarding sensitive information and regulating access effectively across diverse user roles.
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Continuously learned and adapted to emerging technologies and best coding practices, enhancing project outcomes and team capabilities.
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Resolved complex code issues efficiently through advanced debugging and troubleshooting techniques, reducing critical bug resolution time by 25%.
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Transformed complex datasets into compelling and insightful visual representations using Chart.js, aiding data-driven decision-making and stakeholder presentations.
Station Manager
Northwest Oil and Gas
Managed daily operations of a fuel station, overseeing staff, inventory, sales, and ensuring compliance with safety and operational standards.
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Managed, trained, and scheduled a team of 10+ station attendants and cashiers, optimizing staffing levels and enhancing operational efficiency.
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Ensured high standards of customer service, promptly resolving complaints and maintaining a 95% customer satisfaction rate.
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Managed fuel inventory, overseeing stock orders and implementing measures to prevent shortages and losses, resulting in a 5% reduction in inventory discrepancies.
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Enforced strict safety regulations and ensured compliance with industry standards, maintaining a safe operational environment and reducing incidents by 10%.
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Oversaw daily cash transactions, reconciled sales records, and prepared comprehensive financial reports for management.
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Coordinated maintenance for fuel dispensers and other equipment, ensuring optimal operational condition and minimizing downtime by 15%.
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Implemented loss prevention strategies, monitoring for and mitigating instances of fuel theft, fraud, and pilferage, reducing losses by 8%.
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Optimized operational workflows, enhancing service speed by 20% and significantly reducing downtime during peak hours.
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Liaised effectively with suppliers and regulatory authorities, coordinating fuel deliveries and ensuring compliance with all relevant regulations.
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Managed emergency responses, including fuel spills, fires, and equipment failures, ensuring swift and effective resolution and minimizing operational impact.